Return Policy

Returns and Exchanges

Need to return or exchange something you just received? No problem! Please read through our policies below, and of course contact us if you have any questions. While we do everything in our power to make sure you are completely satisfied with your purchase, please keep in mind that Rockin Bettie is a growing company and may not have the same return and exchanges policies that you'll find at big box stores.

Customer Service can be reached via phone at 702-877-3000 or by submitting an email at rockinbettielv@gmail.com


Return Policies


Timeline for returns:

  • You will be eligible for a refund only if the product arrives back to us within 14 days from the day the order was originally delivered. If we receive the product back 15-30 days of the day the order was originally delivered, you will be eligible for store credit only. If the return arrives after 30 days of the day the order was originally delivered, it will be refused.

What can't be returned:

  • Items described as "Final Sale" or “sale” cannot be returned or exchanged.
  • Merchandise must have all tags attached, and all footwear returns must be sent back in their original packaging and without shipping labels affixed to them.
  • Petticoats, Lingerie, Shapewear, Cosmetics, Fragrances, Toiletries, are all not returnable.
  • Swimwear is returnable, however it must include the original liner and show no signs of wear. Please be certain to try on all swimwear with undergarments and keep the liner in place.
  • Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.
  • If you cannot be reached with your provided contact information within 30 days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.

What can be returned:

  • Any items not outlined in the "What can't be returned" section above are eligible for refund if returned to us withing 14 business days. Returns received by us between 15-30 business days are only eligible to be returned for store credit.

Return shipping charges information:

  • Shipping cost is non-refundable, unless we ship an item in error.
  • Returns will require the customer to pay for return shipping.
  • Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $8.25 ground or $28 for International.

Returns Process:

Just follow the steps below for an easy return!

 

1. Contact our Customer Service via 702-877-3000 or by submitting an email at rockinbettielv@gmail.com to us. 
2. Ship your package back to:
     Rockin Bettie
     1216 S. Main Street, Las Vegas, NV 89104

     USA
* Please ship with tracking; we are not responsible for packages lost by shipping carriers.
5. You will be issued a credit memo stating the amount returned to either your store credit account or back to your original payment method within 7-10 business days of us receiving your return.

 

Also note, online purchases may be returned at our physical store. Please make sure to contact the Boutique in advance to ensure the item is in stock and for further details about their exchange policy.

Exchanges Policies (US Only)


If your item arrives damaged, not as described, or is simply the wrong size for you, please contact our Customer Service team (M-F) and we will gladly replace any applicable items!

Timeline for exchanges:

  • You have 30 days from the date your order is delivered to return the item to our store in Las Vegas, NV  (the item must arrive back here within 30 days to qualify). If the return arrives after 30 days from the date the order was originally received by you, the customer, it will be refused. Once you receive the exchanged item, the same rules apply if you need to return or exchange it (so if you need to return the exchanged item, you will have the usual 14 days from date of that delivery to qualify for a refund, 15-30 days to qualify for store credit).
  • If an item arrives damaged, please contact our Customer Service team within 5 days of receiving the damaged item.

What can be exchanged:

  • Exchanges are available exclusively for orders that ship to the contiguous USA.
  • Exchanges are allowed for size and/or color only. Simply include the size and/or color you require when you contact customer service asking to authorize an exchange.
  • If your requested size and/or color is out of stock when we receive your package you will be issued a refund or store credit based on our posted return policy.

What can't be exchanged:

  • Items described as "Final Sale" or “Yardsale” cannot be returned or exchanged.
  • Merchandise must have all tags attached, and all footwear returns must be sent back in their original packaging and without shipping labels affixed to them.
  • Lingerie, Shapewear, Cosmetics, Fragrances, Toiletries, are all not acceptable for exchange.
  • Swimwear is returnable, however it must include the original liner and show no signs of wear. Please be certain to try on all swimwear with undergarments and keep the liner in place.
  • Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.
  • If you cannot be reached with your provided contact information within 30 days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.

Exchanges shipping charges information:

  • Exchanges will require the customer to pay for return shipping unless the original item shipped out is damaged or incorrect through no fault of the customer. We will pay for the shipping cost to get the new item to the customer.

Exchanges Process:

Just follow the steps below for an easy exchange! Also note, online purchases may be returned at any brick and mortar store. Please make sure to contact the Boutique in advance to ensure the item is in stock and for further details about their exchange policy.

 

1. Contact our Customer Service via phone at 702-877-3000 or by submitting an email to us at rockinbettielv@gmail.com. 
2. . Ship your package back to:
     Rockin Bettie
     1216 S. Main Street
     Las Vegas, NV 89104
     USA
* Please ship with tracking, we are not responsible for packages lost by shipping carriers.
5. Your exchanged item will be shipped out to you within 7-10 business days of us receiving your returned item.